The Builder Whose Change Orders Went to Die

The Builder Whose Change Orders Went to Die

Kevin approved the work. His invoices didn't get the memo.

Client: Kevin | Industry: Custom Home Building | Annual Revenue: $4.1 million

The Problem

Jobs that should have been home runs kept coming in thin. When we audited his active projects, we found $67,200 in approved-but-never-invoiced change orders scattered across five active projects.

What We Fixed

• Implemented Weekly Change Order Reconciliation
• Properly synced Buildertrend to QuickBooks
• Built an Unbilled Work Dashboard

The Financial Impact

• Recovered $67,200 in the first 90 days
• Change order billing lag dropped from 31 days to under 5 days
• Tighter allowance structure added approximately $24,000 in annual gross profit

The ROI

• Recovered unbilled change orders: $67,200
• Allowance structure correction: ~$24,000
• Ongoing leakage prevention: ~$18,000
• Total measurable impact: ~$109,200
• Result: 2.6x ROI in year one